Riverside Media Group :: marketing / design / technology

Our Process
Client Questionnaire
Frequently Asked Questions

Client Questionnaire //

The more information that you can supply us with in this worksheet, the more informed and useful our response will be to you. Don't worry if you are not sure of all the details-- we will be happy to work with you to hone in on what functionality will best suit your needs! If you have any questions, please don't hesitate to contact us directly!

Contact Information //

Please fill out the following information:

Name*
Company
E-mail*
Address
City, State, Zip
Telephone*
Fax
URL, if any

Goals For Your Web Site //

What is the nature of your web site?

Please rank the following objectives in order of importance, "1" being most important.

1	2	3	4	5	n/a	Establish site branding and logo identity
1	2	3	4	5	n/a	Accessibility to your product and service line 24/7
1	2	3	4	5	n/a	Increase consumer market & exposure
1	2	3	4	5	n/a	Cost effective distribution of products and services
1	2	3	4	5	n/a	Streamline routine and administrative processes
1	2	3	4	5	n/a	Create a knowledgebase for consumer query
Other goals for your site:
Who is your target demographic?

Customer/Client Interactivity //

Customer/client interactivity are those functions that allow site visitors to submit or retrieve information from your web site. These solutions are a great way to open and maintaining communications between your company and potential or existing customers and clients. You can collect data and generate usable information through mailing lists, catalog requests, forums, and more.

Information is key to understanding your user-base and remaining competitive. All features are fully customizable to your business needs. If you feel your project requires a feature not listed, please specify and we will be happy to discuss your ideas.

Please check the following interactive forms that may benefit your company:

		Information/request forms			Searchable Databases
		Chat /Conference Room			Newsletter/E-mail list sign-up
		Customer Survey/Polls			Product Reviews
		Registration/Customer Log-in			Prize drawings
		Discussion Forum			Calendar of Events
		Other ideas:

We offer a Web enabled administration system which empowers the client to manage their web site's content in-house using their Web browser. Is this feature of interest to you?

		Yes, it's a must-have!
		No, not necessary - products/content will not need to be changed often
		Undecided, need more guidance.

Content & Information //

Standard pages on a web site usually consist of: About Our Company, Customer Service Information, Privacy Policy, Products and Services Overview, Contact Information, etc.

Approximate number of pages:

Other ideas:

Info about your products and services //

What type of products and/or services do you offer?
Will your company provide web content (i.e., e-zine, articles, news, etc.)?		Yes No In The Future
How many content pages will you be publishing on your site per month?
Can you briefly describe the type of content you are publishing?
What type of content will you be offering? (check all that apply)		Text Audio Video Imagery
Will your company be selling products on your web site?		Yes No In The Future
Will you authorize credit card payments at the time the order is placed, or manually?		Online Manually Don't Know
How often do you foresee needing to update your site?		Hourly Daily Weekly Biweekly Monthly Seasonally Yearly
What type of updates do you foresee? Please check all that are applicable:		Textural changes Graphics changes Price Changes Content Changes Other changes:

Customer Service Options //

Please select additional features you may wish to have on your site…

Customer Log-In (remembers user details, i.e., name, shipping address, preferences, etc.)
Cross Selling/Listing & Recommended Items ("Customers who purchased this, also purchased ..." "If you enjoyed this article, please see...)
Gift certificates (selling online and accepting as payment)
Discount or coupon codes for promotions, wholesale or special customers
Gift or date reminder (sends e-mail on specified date)
Gift Registry (bridal or baby shower, special events)
Sending virtual postcards or virtual flowers
Real-time credit card authorization
Package tracking with UPS and/or FED-EX
User product reviews and/or content submission
Printer friendly page versions
Banner Advertising

Other ideas:

Interface Design / Aesthetic //

Do you have an existing logo?		Yes No
Are you looking to us to brand your web site?		Yes No
Can you provide us with a list of competitor web sites?

Graphics, Media & Presentation //

In order to provide you with a more accurate assessment, we need to know a bit more information about the graphics and media development required for your site and display. Please answer the questions to the best of your ability, but don't worry- we will help you on any undecided areas!

Do you have any product images already in a digital format (JPG, GIF, BMP)?		Yes No
Are you interested in developing your site with Rich Media? If so, what is your focus:		Yes No Flash Streaming Audio Streaming Video Games

Comments:

Marketing & Promotion //

Samples of your promotional and printed materials are very helpful to us. In order to assist you in producing the most effective Web site for your company, we would like to know more about your current and future marketing strategies, your business philosophy, your products or services, and plans for the future of your company.

What are the present methods of advertising and promoting your company?

		Newspaper Ads			Magazine Ads
		Radio Advertisements			Direct Mail
		Rely on word-of-mouth			Telephone Directory Ad
		Other:

How do you plan on promoting and marketing your Web site?

		Adding URL to all business materials			Newspaper Ads
		Frequent search engine submissions			Magazine Ads
		Internet Banner Advertising			Radio Advertisement
		Links to your site from other sites			Telephone Directory Ad
		Announcing site in Mailing Lists/Catalogs			Advertise site in existing store
		Adding site to Internet Award programs (ClickRewards, MyPoints, etc.)			Joining various Shopping Portal sites on the Web
		Other Strategies:

Site Hosting, Budget & Time Frame //

Are you interested in RMG hosting services?		Yes No
What is your budget for the design and development of your site?		$1,000-$5,000 $5,000-$10,000 $10,000-$20,000 $20,000-$30,000 $30,000-$40,000 $40,000-$50,000 $50,000-$100,000 Over $100,000
Target date for site to be posted to the Internet in full:
Other comments:

Please allow a moment for your form to process. Thank you very much for taking the time to complete this online Web site planning worksheet. With the information that you have provided to us, we will be able to better tailor our response to you. We will be in contact with you shortly. In the meantime, please do not hesitate to contact us!

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